So Handmade Privacy Policy Information and Explanation

This Privacy Policy describes how So Handmade (“we,” “our,” or “the Site”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website sohandmade.com.

By using our website or services, you agree to the practices described in this Privacy Policy.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

We refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”

Device information

  • Examples collected: browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose: to load the Site accurately for you, and to perform analytics to improve your experience.

  • Source: collected automatically using cookies, log files, web beacons, tags, or pixels.

  • Disclosure: shared with our processor Shopify.

Data Collection & Visitor Behavior Analytics

We use third-party services, including Microsoft Clarity and Hotjar, to gather anonymized behavioral data such as mouse movements, clicks, scrolling, and browsing behavior. This may include screen recordings of your visit. These tools help us improve the user experience but do not collect personally identifiable information (PII).

By using our site, you consent to this behavioral data collection.

Order information

  • Examples collected: name, billing/shipping address, payment info, email, phone number.

  • Purpose: to process payments, ship orders, send invoices, confirm orders, provide customer support, and screen for potential fraud.

  • Source: collected directly from you.

  • Disclosure: shared with Shopify.

Customer support information

  • Examples collected: email address, chat messages, or other contact details.

  • Purpose: to provide support and resolve inquiries.

  • Source: collected directly from you.

Live Chat & Communications Monitoring

When you use our live chat, customer support, or other communication tools, please note that your conversations may be monitored or recorded for:

  • customer service,
  • training,
  • fraud prevention, and
  • quality assurance.

By starting a chat, you consent to this collection and use, as allowed by law. If you prefer not to have your chat monitored, please contact us by email instead at sarah@sohandmade.com.

Sharing Personal Information

We do not sell your personal information for money. However, we may share limited data (such as cookies, device identifiers, or browsing behavior) with trusted service providers and partners for purposes like analytics, advertising, and improving your shopping experience

For more details on your right to opt out of this type of data sharing, please see our Do Not Sell or Share My Personal Information page.

We share your Personal Information with service providers to help us provide our services and fulfill contracts with you. For example:

  • Shopify (see Shopify Privacy Policy)

  • Legal compliance (to respond to lawful requests or protect our rights)

  • Advertising & analytics partners (with your consent, where required by law)

We never sell your personal information for money.

Behavioural Advertising

We use your information to provide you with targeted ads or marketing. Examples:

  • Google Analytics (opt out: here)

  • Facebook Pixel & Google Ads remarketing

You can manage ad preferences here:

Using Personal Information

We use your information to:

  • process orders and payments,

  • fulfill shipping,

  • provide customer support,

  • keep you updated on new products and offers.

Your Rights

Depending on where you live, you may have specific rights under privacy laws (GDPR, CCPA, CPRA, Canadian Law 25, etc.), such as:

 

  • Right to access, correct, delete, or port your data.

  • Right to opt out of targeted advertising or “sale/share” of data.

  • Right to withdraw consent.

To exercise your rights, email us at sarah@sohandmade.com.

Cookies & Tracking

We use cookies to:

  • keep the site working (required cookies),

  • improve performance (analytics cookies),

  • show relevant ads (marketing cookies).

You can manage preferences anytime via our Cookie Preferences page, or adjust browser settings.

Residents of California and other U.S. states may also opt out via our Do Not Sell or Share My Personal Information page.

Children’s Privacy

Our site is not directed to children under 13 (U.S.) or under the age of consent in your region. We do not knowingly collect children’s personal data.

Data Security & Retention

We use appropriate safeguards to protect your data and retain it only as long as necessary for business, legal, or regulatory reasons.

Accessibility

We are committed to making our website and privacy practices accessible to all individuals. If you require this Privacy Policy in an alternative format, email us at sarah@sohandmade.com.

Changes

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Effective Date.”

Contact

For more information, questions, or to exercise your privacy rights, contact us:

So Handmade

📧 sarah@sohandmade.com

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority (see ICO complaint portal).