Shipping & Returns

Digital downloads

Your files will be available to download once payment is confirmed.

Shipping

Free shipping is available for standard delivery for order over $35 within the US. Priority Mail upgrade is available at checkout. All overseas shipping charges are kept to the minimum possible. Overages will be refunded.

Estimated Shipping Times

Items are dispatched from my studio within 1-2 days after payment is received.
Items are shipped using USPS Standard Mail. Upgrades are available during check out for items to be mailed using USPS Priority Mail.

Shipping times vary depending on your location and the method of shipping chosen. These are:

US ►3-5 days Standard or 1-2 days Priority Mail
International ► 2-8 weeks Standard and 1-2 weeks Priority Mail

♣ All my orders are packaged using eco-friendly and recycled materials.

Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays or charges due to customs.

Non delivery/ Delivery problems
So handmade is not responsible for packages once they have been shipped. So Handmade is not responsible for delayed or missing packages. If a delivery gets returned to So Handmade due to a faulty address or if the address the customer puts on the order is wrong, then the customer is responsible for any re-shipping charges. If the address entered at the time of the purchase is incorrect or a previous residence, please message me with the correct address straight away. If the package has been mailed before any address change has been made known So Handmade is not responsible for replacing.

Returns & Exchanges.

I gladly accept returns and exchanges.

Just contact me within 14 days of delivery

Ship items back to me within 30 days of delivery

I don't accept cancellations.

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Digital downloads

Returns and exchange details.

Ship items back to me within 14 days of delivery
Customers are responsible for the cost of the return delivery.

If an error has been made on my part I will gladly exchange at my cost.

Additional

I can take some custom orders if you require any special colors, fabrics or a design. I am also very happy to receive ideas for new products I can make. Send your request to: sarah@sohandmade.com

 

Search

Sale

Unavailable

Sold Out