So Handmade Terms of Service: Information and Explanation
Effective Date: 09/26/2025
This website is operated by So Handmade Shop. Throughout the site, the terms “we,” “us,” and “our” refer to So Handmade Shop. We offer this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service. Please read them carefully. If you do not agree, you may not use the website or Services.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province, or that you have given consent for your minor dependents to use this site.
You may not use our products for illegal purposes or to violate any laws in your jurisdiction.
A breach of these Terms will result in termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone at any time.
You understand your content (excluding credit card info) may be transferred unencrypted across networks. Credit card details are always encrypted.
You may not duplicate, sell, or exploit the Service without written permission.
SECTION 3 – PRODUCT INFORMATION & LIMITATIONS
We make every effort to display accurate product descriptions and colors. However, errors may occur, and we cannot guarantee that all information is free from inaccuracies.
Safety certifications apply only when items are used as directed. We are not responsible for misuse, modifications, or unintended use of our handmade products.
SECTION 4 – PRICES, ORDERS & PAYMENTS
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Prices are in U.S. dollars unless otherwise stated.
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We reserve the right to cancel or refuse any order due to suspected fraud, unauthorized use, or errors.
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Payment is securely processed by Shopify and third-party providers. We do not store full credit card numbers.
SECTION 5 – SHIPPING & DELIVERY
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Orders are shipped according to the options you select at checkout.
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Processing times: 1–2 business days.
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Estimated delivery times are provided by carriers and are not guaranteed. Delays outside our control may occur.
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Tariffs, customs duties, and import taxes: International buyers are responsible for any fees that apply in their country. These are not included in purchase prices or shipping costs. If you refuse to pay and the package is returned, we will refund the item price (excluding shipping) once received back.
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Once tracking shows “delivered,” So Handmade is not liable for lost or stolen packages
SECTION 6 – RETURNS & REFUNDS
Returns and exchanges are covered under our Refund Policy. Please review it carefully before purchasing.
SECTION 7 – DATA COLLECTION & ANALYTICS
This website uses third-party services, including Microsoft Clarity and Hotjar, to analyze visitor behavior. These services may record anonymized data such as clicks, scrolling, or session recordings. No personally identifiable information (PII) is collected through these tools.
By continuing to use our site, you consent to this behavioral data collection.
SECTION 8 – LIVE CHAT & COMMUNICATIONS
When you engage with our live chat or customer support tools, your conversations may be monitored or recorded for quality assurance, fraud prevention, and training. By starting a chat, you consent to this collection. If you prefer not to be recorded, please contact us by email at sarah@sohandmade.com.
SECTION 9 – THIRD-PARTY LINKS & TOOLS
We may provide links to third-party tools or websites we do not control. These are provided “as is” without warranties. We are not responsible for third-party products or services.
SECTION 10 – USER COMMENTS & SUBMISSIONS
By submitting reviews, ideas, or other materials, you grant us permission to use them without obligation to compensate you. You are responsible for the content you post and agree not to infringe on others’ rights.
SECTION 11 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 12 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
The Service and all products are provided “as is” without warranties.
To the maximum extent permitted by law, So Handmade Shop is not liable for indirect, incidental, or consequential damages, including lost profits, lost savings, or loss of data.
In jurisdictions that do not allow such exclusions, our liability is limited to the amount you paid for the product.
SECTION 13 – INDEMNIFICATION
You agree to indemnify and hold harmless So Handmade Shop and its affiliates, partners, and staff against claims arising from your breach of these Terms or violation of any law.
SECTION 14 – GOVERNING LAW & DISPUTE RESOLUTION
These Terms are governed by the laws of the State of New York, USA, without regard to conflict of law rules.
Any disputes will first be addressed through good-faith negotiation. If unresolved, claims must be brought in state or federal courts in New York.
SECTION 15 – CHANGES TO TERMS
We may update these Terms at any time. Updates will be posted on this page with a revised “Effective Date.” Continued use of the site after updates constitutes acceptance.
SECTION 16 – CONTACT INFORMATION
Questions about these Terms?